Kamado Joe Big Joe Red Ceramic Charcoal BBQ Grill

We believe delivery should be quick, easy and hassle-free. So we carefully select our courier services, and expect your order to be efficiently delivered to you in first-class condition.

You only pay one delivery charge based on the items in your cart. Delivery of your order is calculated in the cart. And if you change your mind, it's easy to return items too!

Important Delivery Information

• If an item is marked as 'Next-Day Delivery', order before 8am to receive your item the next working day.
• If an item does not state 'Next-Day Delivery', please allow 7-10 working days after you place your order. Most small-medium items are despatched for delivery within 48 hours.

Delivery to UK Mainland

• Orders over £30 are FREE delivery
• Orders under £30 are £3.95 delivery

Our Delivery Services

• Wellies and other small items are sent with a parcel courier - most can be fully tracked
• Small/Medium Garden Furniture items and sets and Barbecues are sent with a large freight carrier - most can be fully tracked
• Delivery of most furniture and medium-large BBQs is made on a wooden pallet, to ensure your order arrives in perfect condition. Delivery of such items will take place Monday to Friday between 8.00am-6.00pm. The dispatch team will contact you to co-ordinate a convenient day for delivery. Delivery is 'kerbside only' and usually takes place 3 days after receiving your order.
• The driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways. Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. They will normally place the pallet where required but within reason of the physical constraints of the pallet size.
Please ensure you are fully aware of the delivery process before you place your order.
• If you live near to our stores, we may deliver your items on our own van. In this case, we can also offer assembly services (price on application, but please contact the store directly to place your order)

Questions?

Please call us on 0118 3800 381 if you have any questions or requirements.

If you change your mind, we will be happy to refund or exchange a product provided it is in fully resalable condition.

Please return any unwanted items within 30 days of receiving your order. You are required to pay any return shipping costs (unless you receive a faulty item). You can opt to make courier arrangements for return yourself, although we do recommend following our instructions.

For further information on refunds or cancellations please read here

We want to make returning unwanted items to us as easy as possible. You will receive a returns form with your order. Please complete the form and return it along with your items to the address listed. A copy of the form can also be downloaded on our Returns page.

Please remember the product remains yours until successfully received by our Distribution Centre.

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