Search

Frequently Asked Questions

Our warehouse is in Oxfordshire, and we also have a showroom at Moss End Garden Village in Warfield, Berkshire.

Our showroom is open Monday – Saturday from 9am – 5.30pm and on Sunday from 10am – 4pm.

To avoid disappointment, please contact us before you visit our showroom if there is a particular item you are interested in.

Unfortunately, we do not currently offer collections from the Showroom.

Our Customer Service team are available Monday – Saturday from 9am to 5pm and Sunday from 10am to 4pm.

We aim to respond to all emails within 48 hours after they have been received. Please note that during our busy periods (April – July, December), this may take slightly longer, but we will respond to emails as quickly as we can.

Most products are sent on a 24 -72 hr service and a tracking number is supplied in your confirmation email.

EVRI (Hermes)- 3-5 days.

Tuffnells - next working day (Tuffnells do not deliver over
the weekend.)

BDT Pallet line - You are notified of a specific delivery
day.

Once you receive your dispatch email, you will also be given the name of the courier and a tracking number.

Purchase the item you wish to add separately and contact our customer service team with your order numbers, they will attempt to merge the items if possible.

Follow the instruction on the Returns Page of our website

Please take photos or a video demonstrating the issue and email it to our customer service team at help@gardentrends.co.uk

We run all our orders through a fraud check which will cross check the address you have given us against the address registered with your card issuer. If you are seeing this message, then the bank has told us the information is not a match. Check for any typos in your information before contacting your bank and verifying the information they have.

If your order has not yet been dispatched, you can contact us, and we can swap your product at no extra cost aside from the price difference. If the item is more expensive, we sadly do not have the facilities to swap it, so we will have to cancel your order and issue you a full refund. You will then need to place a new order.

If your order has already been dispatched, you will need to place a new order. You will be responsible for the return of the incorrect item (please see our Returns page for more details).

Where possible, we will always endeavour to deliver all items on your order together. However, if your items are pre-ordered, we will contact you to see if you would like receive items that we already have in stock first and then deliver the products that are on pre-order shortly after we receive them.