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Returns

When returning an item to Garden Trends for a refund or faulty/damaged item, it is essential that you fully complete the Returns form below and include it with your return within the package.

Returns Form Download


Unwanted items

Please return any unwanted items within 30 days of receiving your order (this does not include weekends or Bank Holidays).

You are required to pay any return shipping costs. You can opt to make courier arrangements for return yourself, although we do recommend following our instructions below.

Large BBQs, garden furniture and other oversized items require specialised delivery services.

Small and Medium Sized Orders: A convenient returns service you can use is Parcel2Go. If you go to their website (www.parcel2go.com) and follow the instructions, you will be given various options for returning your goods. Using this service means you can return your smaller items for a fixed cost. It's easier and cheaper than queueing at the Post Office.

Large and Bulky Items: We recommend you call us to arrange collection of larger or bulky items. Please note there will be a collection fee, which will be charged to your card before we arrange collection of the items (please contact our Customer Service team on 0118 3800 381 or returns@gardentrends.co.uk prior to return to confirm fee and book collection).

Pallet-delivered Items: We recommend you call us to arrange collection by a specialist carrier network. Please note collection fee starts at £50, which will be charged to your card before we arrange collection of the items (please contact our Customer Service team on 0118 3800 381 or returns@gardentrends.co.uk prior to return to confirm fee and book collection).

We can only accept items returned in original condition (with original packaging). The product remains yours until successfully received by our warehouse.

Please include proof of delivery with your goods as we are unable to refund goods that do not make it back to our warehouse.

Exchanges

If you wish to exchange any items (change of size/colour/product) within 30 days of receiving your order, please complete the Returns Form and send the products back to us for a full refund.

Please reorder your required items to ensure you receive your required items promptly.

Damaged/Faulty or Incorrect Item Delivered

If you receive a damaged or faulty item, please email our Customer Service team via help@gardentrends.co.uk with pictures of the damage or fault to your item(s), along with details of the errors (please include your order number, so we can trace your order) and if you would like a replacement or refund (full or partial).

Faulty or damaged items need to be reported within 30 days of receiving your order.

If you wish to return the damaged/faulty item for a full refund or be replaced, we will arrange for the item(s) to be returned to our warehouse. If the item is large or bulky, we will arrange a convenient day to collect your items.

Please DO NOT return the item yourself; we cannot credit shipping costs.

Incorrect Items

If you receive an incorrect item, please email us a picture of the incorrect item received, and we will then arrange for the item to be returned to our warehouse and send you the correct one. 

Please note, if you return an item yourself, we will not be able to refund you for the shipping.

Order Cancellation

If you wish to cancel an order that has NOT been dispatched, you must phone us immediately and a full refund will be issued.

Should you wish to cancel goods that have left our warehouse, orders may be subject to returns charges.

Your rights to return goods are protected under the The Consumer Protection (Distance Selling) Regulations 2000 Act.

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item.