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Help

How can we help?

We believe that online shopping should make your life easier, not more complicated. Here's a list of common questions and answers which may assist you.

Tracking my order

I've received a faulty item

Delivery and shipping charges and times

My item has developed a fault

How can I reach you?


For all website and online sales queries please call 

0118 3800 381

 

Our customer service phone lines are open:

  • Monday - Saturday : 9.00am - 5.00pm
  • Sunday : 10.00am - 4.00pm

Delivery - COVID-19 safety precautions

In order to protect both delivery staff and customers as much as possible, our couriers have policies in place to ensure safe delivery for everyone. Please refer to their latest updates below. Also, please be aware that normal shipping times are subject to delays as the situation evolves.

DHL : https://www.dhl.com/global-en/home/message-bar/coronavirus.html

Evri : myhermes.co.uk/coronavirus-response.html

Tuffnells: www.tuffnells.co.uk/deliveries-and-collections-COVID-19