We would like to assure all our customers that we are dispatching everyday and all IN STOCK ITEMS will leave our warehouse within 10-14  working days from order.

If you have ordered items not currently in stock, we are still expecting to meet the date you were given on the order confirmation.

We know our phone queue is very long and if you have any questions on above please send an email and we will endeavor to answer asap.

Please be advised that any new orders need to be placed on our website and may take up to 2 weeks to be delivered. 

If you have an existing order, please be assured that we will despatch it as soon as possible.

If you have any technical queries please email them help@gardentrends.co.uk.

We continue to monitor Government and Public Health England advice given the nature of the current coronavirus (COVID-19) outbreak.

All our products are available to purchase online and we have procedures in place to ensure we continue to offer our outstanding customer service.

DELIVERY

We are working hard to get your items to you as soon as possible and are answering emails as swiftly as possible.

Things are taking a little longer than normal and we thank you for your patience and understanding in these unprecedented times.

In order to protect both delivery staff and customers as much as possible, our couriers have policies in place to ensure safe delivery for everyone. Please refer to their latest updates below. Also, please be aware that normal shipping times may be subject to delays as the situation evolves.

Royal Mail: www.royalmail.com/coronavirus
Hermes: myhermes.co.uk/coronavirus-response.html
Tuffnells: www.tuffnells.co.uk/deliveries-and-collections-COVID-19