Updated: 10 August 2020 - Today we're working on emails from 6 August 2020
We're so sorry for the delay in getting back to you. With the nice weather and people staying home to enjoy their gardens, it's made us a lot busier than usual. We've increased our Customer Services team and they are replying to emails as quickly as possible.
If you need to get in touch to amend an order, or report a problem with an order you have already received, please email email@example.com
If you're looking for an order update, our dispatch team will be sending updates by emails and text message message as your order progresses.
We're very sorry you are waiting longer than usual for your item. Please be assured we're working safely and as quickly as possible to get your items to you.
We're still open online and dispatching orders every day.
Our telephone lines are currently closed. We're responding to email enquiries as swiftly as possible. Please except a reply in 10 working days.
If you have ordered items not currently in stock, we are still expecting to meet the date you were given on the order confirmation.
If you have any technical queries please email them firstname.lastname@example.org.
We continue to monitor Government and Public Health England advice given the nature of the current coronavirus (COVID-19) outbreak.