Standard Delivery

Most products are sent on a 24 -72 hr service and a tracking number is supplied in your confirmation email.

A selection of the products listed on our site as 'In Stock' will be despatched within 7-10 working days (unless otherwise stated on the Product Detail Page). Should there be a delay in dispatching these item/s to you for any reason, we will contact you with an updated delivery estimate.

Orders up to £30: You pay just £3.95 shipping.
Orders over £30: Shipping is FREE.

Delivery of most furniture and medium-large BBQs

Delivery is made on a wooden pallet, to ensure your order arrives in perfect condition. Delivery of such items will take place Monday to Friday between 8.00am-6.00pm. The dispatch team will contact you to co-ordinate a convenient day for delivery. Delivery is 'kerbside only' . The driver will not be able to carry the furniture up or down steps, carry the furniture through a property, wheel the pallet across a gravel driveway or up particularly steep driveways.

Unfortunately the delivery company will be unable to remove items from the pallet or take the pallet away with them. They will normally place the pallet where required but within reason of the physical constraints of the pallet size.

If you are not at home at the pre-arranged day, a re-delivery charge - usually £25 - may be requested.

Please ensure you are fully aware of the delivery process before you place your order.

Delivery surcharges are automatically generated by our website, dependent upon the UK postcode you ship to.

NOTICE- WE ARE NOT CURRENTLY SHIPPING TO IRELAND OR NORTHERN IRELAND. WE HOPE TO BE ABLE TO RE-INSTATE THIS SERVICE SHORTLY.

For Large Parcels and Pallet deliveries please call us for a quote on 0118 3800 381.

Changed your mind? We've made returns easy

Wrong size? Wrong colour? Complete our Returns Form to ensure we refund your order as quickly as possible.

Smaller Items: Our convenient returns service provided by Collect+ means you can return your smaller items (like wellies) for a low fixed cost. It's easier and cheaper than queueing at the Post Office!

Large Items: Please call us so we can advise the best way to return larger items.